We only offer a return policy. If you would like to do a size exchange, please do a return and re-purchase the item using your store credits.
Please note that returns are not valid for orders made using any promotional codes or sale items.
If an item is not valid for returns, it will be stated in the product description. All returns will be refunded via store credits. We do not offer a cash refund policy.
If you would like to request for a return for your purchase, please take note of the following:
- Please email us at firstname.lastname@example.org within 7 working days upon receiving the product.
- A notification email will be sent to you within 2 working days with an update of your request. The email will state our mailing details and your return should reach us within 7 working days. Any returns that do not meet the stipulated time frame will be denied.
- All defective or return product(s) are to be returned in its original condition with its original tag intact, unwashed, unworn and unaltered.
- We reserve the right to reject any return or exchange request if the return product is not in its original condition.
- We will not be responsible if the product gets lost in transit. We recommend that you opt for a trackable mode of shipping to deliver the product back to us.
- All return shipping charges will be paid by you for returns
- In an event of a rejected return, shipping charges will be borne by customers when we mail the item back to you.
- Items not valid for returns will be stated in Item description.
- We do not accept any returns if you purchased our products from a third party.
- Please allow up to 7 working days for us to issue your store credits upon received your return parcel.
- Store credits will be valid for 1 year from the date of issue.